1. Introduction

Our website recognizes the importance of protecting all forms of information in the Company's possession in accordance with applicable laws. This Privacy Policy (the “Policy”) sets out the details relating to the collection, use, processing, and retention of information of users of the website only.

Our website places importance on transparency in the conduct of business and the provision of services to members or users of the website as data subjects (the “Users”). This Privacy Policy applies to information collected and retained by the website and explains the categories, purposes, and practices relating to the use, processing, and retention of various types of information, including IP addresses, cookies, and/or personal data provided by Users through the website during registration and use of services.

Users are responsible for reading and acknowledging this Policy in full before providing any information to the website, using the website, registering for services, or participating in any of our other activities. Users must provide consent, whether expressly or impliedly by their conduct, authorizing the website to collect, use, and retain Users' information in accordance with this Policy.

“Personal Data” means any information relating to a person, whether true or false, that can be used to identify such person, whether from that information alone or in combination with other information that the organization has or may have access to. Examples of Personal Data include name, identification number, and contact information, but do not include information relating to deceased persons.

If Users have any questions regarding the practices under this Privacy Policy, including any concerns or complaints relating to their information, please contact us by letter or by submitting a request via email to support@physioxth.com.

Our website has prepared this privacy protection policy to protect the Personal Data of all Users who access and use the website.

2. Personal Data We Collect

2.1 Collection of Information

We collect information relating to Users or information relating to Users' devices directly only to the extent that Users have expressly or impliedly authorized us to use, process, and retain such information through:

the website; and

Users' devices, including computers, tablets, or mobile phones.

2.2 Categories of Information

From the sources above, the information that we may collect is as follows:

Personal Data means information relating to the identification of a natural person. An identifiable natural person means a person who can be identified, directly or indirectly, by reference to any identifier, including:

cookies;

IP address;

name; and

telephone number.

Browsing behavior data means information that does not relate to an identifiable natural person, such as browser type, domain, websites visited, time of website access, referring website address, and customer support information. Usage logs may be collected from the Company's application.

Cookies mean information placed on your computer by a web server. Once cookies are placed on your computer, they store or remember User information until the User closes the browser, or until the User deletes or rejects the cookies. Cookies help make website navigation more convenient by storing information about the websites that you visit or open.

3. Sources of Personal Data

3.1 We collect information relating to Users in the following circumstances:

when you provide comments or complaints to us; and

when you submit your Personal Data to us for any reason.

3.2 We collect information relating to your device in the following circumstances:

when you use the website, we automatically collect and analyze certain information, including specific browser identifiers, IP address, browser and operating system information, specific device identifiers (such as Apple IDFA or Android Advertising ID), other device-specific information, internet information, and details relating to transactions conducted on the website.

3.3 If you do not wish us to collect the information and/or Personal Data described above:

you may opt out at any time by notifying our data protection officer in writing. However, please note that opting out of the collection of Personal Data or withdrawing consent for the collection, use, sharing, or processing of your Personal Data by us may affect your use of the services.

4. Use of Cookies and Other Services

Our website uses cookies or small data files to remember visits to our website, preferences, and interests, and to help distinguish your website usage patterns from those of other users. This enables you to receive a better website experience and helps us improve the quality of the website. Cookies allow the website to recognize you and how you use the website each time you return, which means that you may receive an improved online experience and more convenient access to services on our website. These cookies are downloaded and stored on the user's device to identify the user's device, but they do not identify the individual user. Such analysis may be carried out by third-party service providers or persons assigned to act on our behalf, such as Google Analytics.

If you continue to use the website without changing the settings on your internet browser, such continued use shall be deemed as your consent for us to install cookies on your computer for subsequent access. If a user does not wish cookies to collect information, the user may change the cookie acceptance settings in the “Settings” section of the internet browser toolbar.

4.1 How to Disable Cookies

If you remove cookies, you may be logged out of the website and the system may delete your saved preferences.

Deleting cookies from Google Chrome

Open Chrome on your computer.

At the top right, click More and select Settings.

Click Advanced at the bottom.

Under “Privacy and security,” click Site Settings.

Click Cookies, view all cookies and site data, and remove all.

Confirm by clicking Clear all.

Deleting cookies from Firefox

Open Firefox.

On the Firefox page, click Open menu, then select Options.

In the Options window, select “Privacy & Security,” and under “History,” click Clear your recent history.

The Clear All History window will appear.

In the time range to clear field, it is recommended to select Everything or select the desired time range.

Select the items you wish to delete, then click Clear Now.

Deleting cookies from Internet Explorer

In Internet Explorer, select the Tools button.

Point to Safety, then select Delete browsing history.

Select the Cookies and website data checkbox.

Confirm the deletion.

5. Disclosure of Personal Data

Our website will not publish or sell your Personal Data to any third party or other organization. Disclosure of information will occur only where the User requests and consents to the website carrying out such disclosure, or where such disclosure is permitted by law or required by law.

6. Processing of Personal Data / Purposes of Processing

Our website uses Users' Personal Data for the primary purpose of storing Users' Personal Data so that the use of our website is secure, smooth, convenient, and efficient, and so that we may improve our services to be suitable for Users. This may also include service provision, public relations, or the provision of news and information. We may collect, use, disclose, and/or process your Personal Data for one or more of the following purposes:

to identify and/or verify identity;

to protect safety, rights, personal property, or the safety of other persons;

to contact or communicate with you by voice call, message, email, and/or any other means for the purposes of administering and/or managing the relationship between you and us or your use of our services;

to respond to legal proceedings, or to comply with applicable laws, governmental requirements, or regulatory requirements under the relevant jurisdiction, including, without limitation, ensuring compliance with requirements that make such disclosure lawful;

to monitor the services of the website; and

to prepare statistical data and research for internal reporting and legal purposes and/or in accordance with record-keeping requirements.

7. Data Retention and Retention Period of Personal Data

7.1 Users may access the website without being required to identify themselves or provide Personal Data. However, once Users register to use services and provide their Personal Data to us, we will retain Users' information with due care.

7.2 Data Security. For the purposes of maintaining confidentiality and security of Users' Personal Data, we have established access and usage rights for your Personal Data and for other information that is particularly important, in order to maintain confidentiality and security.

Our website continuously and regularly tests and improves our security technologies to ensure that Users' Personal Data is handled and protected as securely as possible.

7.3 Data Retention Period. We will retain various types of information for as long as necessary for the operation of our business or as required under the laws of Thailand. This is generally for a period of two (2) years after a member account is closed or deleted, or for such period as may be prescribed by applicable law. Upon expiry of such period, we will delete or remove such information from our database.

8. Information Collected by Third Parties

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files stored on your computer, to help the website analyze how users use the website. The information generated by the cookie regarding your use of the website, including your IP address, will be transmitted to and stored by Google on servers in the United States of America. Google will use this information to evaluate website usage, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

9. International Transfer of Data

Your Personal Data and/or information may be transferred, stored, or processed outside the country. In most cases, your Personal Data will be processed in Singapore, where our central servers and databases are located. We will transfer your information overseas only in accordance with applicable personal data protection laws.

10. Minors

For minors under Thai law, you must obtain consent and approval from your parent or guardian before registering as a member of the website. If a minor has already registered with us, our website shall deem that such minor has duly obtained the consent and approval of his or her parent or guardian. You agree and acknowledge that the website shall not be liable to you in any respect.

11. Rights of Data Subjects

The Personal Data Protection Act or “PDPA” grants individuals certain rights in relation to Personal Data. We are therefore pleased to provide transparency and access to controls to help Users exercise such rights, where available and unless restricted by applicable law. The rights granted to each individual are as follows:

Right to withdraw consent: You have the right to withdraw your consent to the processing of Personal Data for which you have given consent to us at any time while your Personal Data is held by us.

Right of access: You have the right to access your Personal Data and request that we provide a copy of such Personal Data to you, including the right to request that we disclose the source of Personal Data obtained without your consent.

Right to rectification: You have the right to request that we correct or update your Personal Data to ensure that it is accurate, current, and complete where such Personal Data is inaccurate or incomplete.

Right to erasure: You have the right to request that we delete your Personal Data on certain grounds.

Right to restriction of processing: You have the right to request that we restrict the use of your Personal Data on certain grounds.

Right to object: You have the right to object.

You have the right to object at any time to our processing of your Personal Data on grounds relating to your particular situation.

You have the right to object to the processing of your Personal Data for direct marketing purposes.

Right to data portability: You have the right to transfer the Personal Data that you have provided to us to another data controller or to yourself on certain grounds.

Right to object to processing of Personal Data: You have the right to object to the processing of your Personal Data on certain grounds.

12. Contact Channels

If you have any issues, concerns, complaints, and/or wish to exercise your personal data protection rights, please contact us. You may exercise your privacy rights, including the right to request deletion or destruction of your information from our database, or exercise any other rights, by submitting a written request to us at:

Website Data Management Department

Subject: Request to Exercise Personal Data Protection Rights

Email: support@physioxth.com

The Website Data Management Department will process requests made in accordance with the above rights. You are not required to pay any fees to exercise the rights above. We will consider and notify you of the result of your request within thirty (30) days from the date on which we receive such request.

13. Amendments to this Privacy Policy

Our website reserves the right to update, amend, and change this Policy at any time. Users are therefore advised to review any changes to the Policy and to review this Policy each time before using the website. However, any amendment that would diminish your rights under this Privacy Policy shall not be made without your prior consent. Any change shall take effect immediately after it has been published on this website.

This Policy was last updated and became effective on 1 May 2021.

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